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Learning Technology Systems in 2023-2024

The MacPherson Institute supports, administers and provides training for a number of Learning Technologies tools including McMaster University’s Learning Management System: Avenue to Learn. Learning Technologies continue to play an important role in the student experience as instructors adapt to hybrid learning environments and leverage media in their classrooms both in-person and online.

Key Metrics: Avenue to Learn Support

The MacPherson Institute provides pedagogical training on a variety of educational technology tools that are institutionally supported.

4,692 

Support Ticket Responses

4,700+ 

Course Requests

99%

Tickets Responded to within 24 Hours

Accomplishments

Course Outline Library Project Launch

In the fall of 2023, the Course Outline Library was launched to support a streamlined and simplified creation and archiving process for undergraduate course outlines across all Faculties.

The MacPherson Institute has helped with the implementation of the tool which included building custom templates to address unique use-cases in faculties and departments, providing a variety of training opportunities and designing resources to assist with onboarding to the platform.

Information Box Group

30% 

Of undergraduate course outlines were published using the tool

11 

Training events were delivered to 160+ participants

300+ 

Support tickets answered

MacPherson Institute Classroom Renovation Project

In 2023, the MacPherson Institute classroom space was updated to meet the standards set for McMaster classrooms elsewhere on campus.

Updates include:

  • New 85” inch wall-mounted digital display screens
  • New audio system including hand-held, lavaliere and podium microphones
  • New camera system to support hybrid and online learning environments
  • Touch screen central control system to control all room technology

Learning Management System

  • Support was provided for the review of the institutional Learning Management System. The results indicated there was no desire to change suppliers.
  • External chat service options were explored and it was determined that the solution would not meet support standards. Exploration of alternative methods to support faculty, staff and students continues as new technologies like ChatGPT evolve.
  • Integrations in Avenue to Learn continue to be reviewed while institutional policies for data governance, data retention and security are developed.
  • 85,000+ visits to Avenuehelp.mcmaster.ca Page Views