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Studio Space FAQ and Troubleshooting

Here you can find answers to frequently asked questions and solutions to common issues regarding equipment in our spaces.

One Button Studio

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I plugged in the USB drive and nothing happened. I received the error message “USB drive not formatted correctly”

Try using an appropriately formatted USB drive. USB drives must be formatted as FAT32 or exFAT in order to be used with the One Button Studio. Other formats will not work. Note: SD cards with adapters and novelty USB drives do not work in many instances.

How to format a USB flash drive on a Mac

I plugged in the USB drive and nothing happened. I received the error message “not enough space on USB drive.”

This error will appear when there is less than 500 MB of free space on the USB drive.
Please ensure that your USB drive has greater than 500MB of free space. 25 minutes roughly equals to 1GB of space. 

Nothing happens when the USB drive is plugged in.

Please ensure that your USB drive is properly formatted and working. Try another USB slot on the USB hub to see if it works. 

I plugged in the USB drive and the lights turned on, but there is no video or a solid blue background on screen.

Please contact: Tony Hoang @ hoangtt@mcmaster.ca 

I plugged in the USB drive and the lights turned on, but there is only a solid white background on the screen.

Remove the USB drive, wait for the lights to turn off and then reconnect the USB drive.

There is no video on the USB drive.

The USB drive was likely removed too early. When you are finished recording press the button and then wait for the computer prompt before you remove the USB drive.

Also ensure the USB drive isn’t defective by testing it out on another computer. 

I’m playing the video but it has no audio.

Verify that the playback computer volume is audible. Also make sure that you’re using a video player like VLC Media Player.

The sound is not in sync with the video.

Avoid using Windows Media Player to play your video. Sound playback issues may be due to memory leakage in Windows. Reboot your computer or try playing the video with another application like VLC Media Player. 

Play video directly from the desktop instead of the USB drive. Sound playback issues may result from USB drives being too slow. This will manifest as video stuttering or appearing out of sync. Copy the .mp4 from the USB drive to the desktop and then open the .mp4 on the desktop.

Nothing happens when the button is pressed. 

Ensure there is a blue light that flashes when you push down on the button. Try pushing the button a little firmer. Also check if it has been disconnected from the USB cable at the back. 

The lights turned on, but there is no video or a solid blue background on screen.

Please contact: Tony Hoang @ hoangtt@mcmaster.ca 

The video is out of focus.

Please contact: Tony Hoang @ hoangtt@mcmaster.ca 

The video stutters.

Play video directly from the desktop instead of the USB drive. Sound playback issues may result from USB drives being too slow. This will manifest as video stuttering or appearing out of sync. Copy the .mp4 from the USB drive to the desktop and then open the .mp4 on the desktop.

If this solution has not resolved your issue please contact: Tony Hoang @ hoangtt@mcmaster.ca 

There is a 2 second delay on the video during recording.

While recording, the video will appear on the recording monitor. It will look like there is a delay between what you doing in front of the camera and what is being recorded. This is the result of the encoding process the video goes through before being displayed on the recording monitor. This delay will not appear on the final .mp4 recording.

The lights didn’t turn on.

Please contact: Tony Hoang @ hoangtt@mcmaster.ca 

The lights didn’t turn off.

Please contact: Tony Hoang @ hoangtt@mcmaster.ca 

The OBS software isn’t available – or it crashed.

Remove your USB drive and reopen the one button studio app found on the desktop. Try inserting your USB drive once again.

The lights turned on, but there is no video or a solid blue background on screen.

Please contact: Tony Hoang @ hoangtt@mcmaster.ca for help.

The lights turned on, but there is only a solid white background on the screen.

Remove the USB drive, wait for the lights to turn off and then reconnect the USB drive.

How do I use the projector?

Point the remote at the top left corner of the projector and press the red power button. Then use your own laptop for the presentation. There will be an HDMI cable available to connect to. You can use the laptop stand if you’d like it to be closer to you while you present. 

Don’t forget to turn off the projector when you are done!

My video didn’t save to the USB drive. Can I retrieve it?

To ensure user privacy we don’t save copies of the videos that are recorded in the One Button Studio. If your video doesn’t save to your USB drive you will have to record the video again.

Where can I get a USB drive?

You can purchase USB drives from the Campus Store located in Gilmour Hall B101.

How do I upload a video to MacVideo?

The MacPherson Institute also supports a platform called Kaltura to upload and stream your media. You can visit www.macvideo.ca to upload, stream and manage media all in one place.

AUDIO STUDIO

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What is the Rodecaster pro?

The RØDECaster Pro™ is a hardware controller designed to simplify podcast production whilst delivering superb audio quality. It supports up to four presenters, as well as offering easy connection to phone, USB and Bluetooth™ sources. Eight programmable pads offer instant playback of sound effects and jingles. Podcasts can be recorded directly to microSD™ card, or to a computer via USB. Ease of use is assured, with intuitive controls and large full-colour touchscreen.

 

What features does the Rodecaster Pro have?

  • 4 x XLR inputs for pro microphones (we currently have 2 microphones)
  • Separate inputs for:
    3.5mm TRRS (phone or device)
    Bluetooth (phone or device)
    USB (for music/audio or app calls)
  • Easily adjust levels – no extra gear or messy set-up involved
  • Programmable sound effects pads: 8 colour coded sound effects triggers for programmable jingles and sound effects
  • Multistage dynamics: compression, limiting and noise-gating
  • Full Colour, High-Resolution Touch-screen
  • Four high-power headphone outputs and stereo speaker out: each with independent volume controls
  • Records direct to microSD Card for completely self-contained operation, or to your preferred computer and software via USB
  • TRRS, USB, and Bluetooth Connectivity

You can see the full feature list here.

How do I turn on the Rodecaster Pro?

The Rodecaster Pro might be off when you enter the studio. To turn it on hold the red circular button on the back top right of the device. Here’s an image from the back.

rodecasterproback

How do I use the Rodecaster Pro to record a podcast?

The hardware is already setup so all you need to do is turn on the Rodecaster Pro and hit record. Here’s a link to the official Rode quick-start guide.

 

How do I ensure the recorded audio is at an appropriate volume?

You can monitor your microphone audio levels (also called metering) by keeping an eye on the visual touch screen. There are physical fader controllers to adjust the volume of each microphone.

How do I transfer my audio files?

Once you’re done recording and you’d like to take your audio files, simply switch the Rodecaster Pro into USB mode.

1. Touch the gear icon on the screen. This will open the settings menu.

rodecaster1
 

2. Touch the hardware icon.

usbmode2

3. Touch the microSD card icon.

usbmode3

4. Next to “Podcast Transfer Mode” slide the toggle to the right to enable USB mode.

usbmode4

It will show a confirmation screen whether you’d like to switch to Podcast Transfer Mode. Touch yes.

usbmode5

The screen will then show you’re in the Podcast Transfer Mode.

usbmode6

The Rodecaster icon will appear on the desktop like any regular USB Drive.

usbmode7

 

You can then drag and drop the files onto your own storage device utilizing the Card Reader that also has USB ports on the desk. Once finished you can exit UBS Transfer Mode by tapping Done on the Rodecaster Pro.

What software is provided?

Our iMac computer comes preloaded with:

  • GarageBand
  • Camtasia
  • Kaltura Capture
  • Echo360

How do I use GarageBand?

You can launch GarageBand directly from pushing the GarageBand key on the Streamdeck. Apple provides an excellent resource on how to use Garageband. View their instruction guide here.

How do I record, edit and share in Camtasia?

If you like to see more tutorials on video editing, audio editing and export your files in Camtasia, Camtasia has an excellence resources of tutorials here.
 

How do I enable microphone and camera recording in Camtasia?

If you want to record video with Camtasia, make sure the camera is turned on. You can see the power switch on the front grip. If you’d like you can also use the RODEcaster at the same time to record audio. Make sure the RODEcaster is on and the fader for the microphone you’re using is up and that it is receiving an audio signal.

When going to record, make sure the Sony a6400 is turned on and select Cam Link 4K as your camera source and RODEcaster as your microphone source as seen below if you’re planning to use the separate mics connected to the Rodecaster. You can also choose to use the camera microphone audio input if you don’t want to use the individual microphones. Simply choose Cam Link 4K as your audio source.

camtasia1

Sometimes if you stop and continue recordings, you’ll have to re-click the Cam Link 4K as your video source to trigger the camera again. If you don’t do this the Sony camera might not record for your next recording.

How do I use Echo360 Universal Personal Capture?

Echo360 provides excellent tutorials on how to use their software. You can view the tutorial on how to use Personal Capture here.

What microphones are in the audio studio?

We currently have 2 Rode Procaster microphones set up. The left microphone is Mic 1 and the right microphone is Mic 2.

Why am I not getting any input signal from the microphones?

Make sure that the RodeCaster Pro is turned on. Also check if the level fader for the desired microphone is up. You should see a visual display of audio input on the RodeCaster Pro screen. If you’re recording into software, make sure you select the RodeCaster Pro as your audio input device.

audioinput

Are there any recommendations or tips when recording my audio?

Being aware of your distance from the microphone and how you speak is important. View the video below to see some microphone techniques.

What is the Streamdeck?

The Elgato Streamdeck is a hardware controller that provides one-touch tactile operation for specific commands. Our setup allows you to wirelessly control the lights in the room as well as launch the main software installed on the iMac.

How do I turn on the lights?

Hit the LIGHTS ON/OFF button on the Streamdeck. If the computer has been asleep for awhile it may take a few minutes for everything to reconnect. The connection to the lights is through wi-fi so sometimes the computer will need to reconnect to all devices.

streamdeck1

How do I adjust the brightness of the lights?

Hit the ADJUST LIGHTING button on the stream deck. You will see two rows of keys that control each light. LIGHT 1 controls the light on the left and LIGHT 2 controls the light on the right. Use the BRIGHTER or DARKER buttons to adjust each individually. Each press will adjust the lights +/- 20%. To go back to the previous menu push the return button key on the top left hand corner.

streamdeck2